Something not working quite right in Formsly? Don’t worry — we’ve got your back. Here’s how to get the help you need, fast.
Here’s how you can get support and who to reach out to:
Formsly acting weird? It might be your browser. Try opening your form in Incognito mode — no extensions, no old cache, just a clean test.If everything works, your browser’s the culprit. Let’s walk through how to fix it.
If your form works in Incognito mode, it’s likely a browser issue — follow these steps to fix it. If it doesn’t work in Incognito, don’t worry — we’ve included more troubleshooting tips in the article above.
If your respondents are having trouble completing your Formsly, share this troubleshooting guide with them — it might be just the nudge they need.
You can find answers to most of your Formsly questions by browsing through the categories in our Help Center.
You can also check out these helpful articles:
Still stuck after trying the steps above? No worries — our Support team is here to help. Just log in to your account and click the chat bubble that appears to the left of your Account Name on the top right of the screen.
When you contact support, try to be mindful of the following:
1. Add all relevant information, like your accounts email.
2. The name of your form.
3. Show us your error code or attach a screen recording. You can use this free tool to do so.
Having all of the above information will help us provide a more tailored solution and speed up our response times.
Support working hours are from Monday to Thursday, between 8 AM CST and 5 PM CST and Friday, between 9 AM CST and 3PM CST.
You can also reach out to the Formsly Team by sending an email to a@forms.ly
Conclusion:
We hope this page helps you navigate Formsly and resolve any issues you may encounter. Remember to utilize the troubleshooting tips, assist your respondents, explore the Help Center, and reach out to support when needed. Happy form building!
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